CEAP, BCC, MCEC
Susan founded a leadership, talent and succession management consulting firm, Insights4Results, LLC, to fill a need in public and private organizations to develop leadership capacities, thereby ensuring a pool of talent to fill their key positions. Her company has delivered executive coaching services to corporate, public and non-profit organizations since 2008. Susan created and licensed Managing4ResultsTM, a successful, comprehensive management program that incorporates development of a department managers’ role as a coach for ongoing employee engagement and increased retention. This program helps managers learn: “How to be, What to do and When to do” in order to build stronger relationships with their direct reports through giving constructive feedback, coaching, and communicating in ways that truly motivate and enable teams to achieve greater results. Managing4ResultsTM provides a certification program for coaches, consultants and trainers interested in utilizing this proven training program for their current and future client organizations.
Susan has two decades of successful internal and external experience coaching and mentoring managers to successfully transition to the next stage of leadership. She has expertise in enhancing and expanding leaders’ Emotional Intelligence, interpersonal savvy and political acumen. She has created award-winning leadership development programs incorporating leadership competencies, coaching and mentoring and designed special action learning projects, recognized for her excellence by ATD and NACO. She taught six years in the ICF-approved Certificate Program, Coaching for Organizational Excellence, through San Diego State University.
Susan is a Board-Certified Executive Coach, Master Corporate Executive Coach, Certified Employee Assistance Professional, Certified HeartMath Coach and Certified Conversational Intelligence Coach.
Prior to entering the coaching field, Susan spent thirty years working for the San Diego Community College District, City of San Diego and County of San Diego creating and rolling out programs that supported employee engagement and leadership development. Susan created and implemented the first internal Employee Assistance Program for the City of San Diego. She was the Diversity Project Lead and Program Manager of the City’s successful Diversity Commitment program. Susan created the first award-winning Career Development Program at the City of San Diego and award-winning programs for the Managers Development Institute for San Diego County’s Health and Human Service Agency.